Refund policy

All sales are final. Because every order is produced, consolidated and shipped internationally for you, we do not accept returns or exchanges for change of mind, or because you ordered the wrong size or colour.

If something is wrong, we make it right. If you receive the wrong item, an item with a manufacturing defect, or an item damaged in transit, contact us within 14 days of delivery at alvin.lin@constalconseil.com. For transit damage, please report within 7 days of delivery and include photos of the outer packaging and of the damaged item - we need them to file the transit insurance claim.

Depending on the case, the remedy is replacement parts, a replacement item, a repair, or a refund. Transit insurance covers loss or damage during shipping only; it does not cover change of mind, wrong size or wrong colour.

Your legal rights. Nothing in this policy limits the legal warranty of quality or any other right you may have under the Consumer Protection Act (Quebec) or other applicable law.